Sunday, June 3, 2007

Mercury Energy (NZ) Failure

PLEASE PASS THIS VERY IMPORTANT MESSAGE ON TO ALL YOUR FRIENDS AND FAMILY.

MAKE THE SWITCH!! SHOW MERCURY ENERGY THAT PEOPLE MATTER MORE THAN PROFITS!!

...To those of you who wouldn't like this to happen to you, your family or anyone else that you care deeply about...On the 29th May 2007, Mercury Energy disconnected the power of the Muliaga family home in Mangere (Auckland, New Zealand), which tragically resulted in the death of Mrs. Muliaga.

Mercury's representatives were highly inept and incompetent and lacked more than common sense --- they lacked a heart. A family lost their mother and there is no level of monetary compensation that can replace her. When it comes to such a profound loss, apologies after the fact are hollow.

The issue of whether the disconnection of power was a direct cause of Mrs. Muliaga's passing away is irrelevant here. The central issue is the utter lack of compassion shown by a representative of Mercury Energy to the Muliaga family.

Is this lack of compassion shown by Mercury Energy something that you would like to see from your electricity provider? Is this lack of compassion shown by Mercury Energy something that you would like to see from any business that you deal with? Is this what you would like to see happen to your mother? your father? your sister? your brother? grandparents? Aunt or uncle?

People matter more than profits. Let's make Mercury Energy accountable by hurting them where it matters – their profits. MAKE THE SWITCH and watch our collective stance make a real difference.

Remember, it is us as consumers who give businesses a right to be in business. In fact, it is a privilege to be in business, not a right. We choose who succeeds in business through our consumption. Conversely, we choose who fails in business through NOT consuming their product/service. Get the necessary information you need and MAKE THE SWITCH.

We are proposing that it is time for us consumers to show businesses that people are the reason for profit. Without people, businesses have no cashflow and no profit. Therefore, people should be treated with the utmost respect and dignity no matter the circumstance. MAKE THE SWITCH.

So send this email out to anyone and everyone you know and let's change how businesses do business with us. Let us collectively give businesses a reality check so MAKE THE SWITCH.


Regards,
C.A.R.E.
Consumers Advocating Responsible Enterprise




Below are several alternatives for "Mercury Energy". Keep in mind that you pay for what you receive. Price is only one determinant of VALUE.

For a firm to deliver VALUE to its customers, they must consider what is known as the "total market offering." This includes the reputation of the organisation, staff representation, product benefits, and technological characteristics as compared to competitors' market offerings and prices. Value can thus be defined as the relationship of a firm's market offerings to those of its competitors.

Please visit this Consumer Watchdog site to get objective advice as to which electricity provider you can choose from.


















Below are some alternative suppliers:





























Contact these companies:

Company

Post

Phone

Bay of Plenty Electricity

PO Box 404
Whakatane

0800 500 710

Contact Energy

PO Box 624
Wellington

0800 809 000

Energy Direct NZ

P O Box 32
Wanganui

0800 567 777

Empower

PO Box 624
Wellington

0800 34 00 00

Energy Online

PO Box 8288
Symonds St.

Auckland

08000 089 089

Genesis Energy

Private Bag 3131
Hamilton

0800 300 400

King Country Energy

PO Box 363
Taumarunui

07 896 0100

Meridian Energy

PO Box 2128
Christchurch

0800 496 496

TrustPower

Private Bag 12023
Tauranga

0800 878 787

Wanganui Gas

P O Box 32
Wanganui

(06) 349 0909

MAKE THE SWITCH......MAKE THE DIFFERENCE.